5

In desperate need of new tires. I shopped around and Chuck did us great! Best price of anyone.

Hi Dee, thank you for choosing us for your tire needs! We're thrilled to hear that you had a positive experience with Chuck. We strive to offer the best prices in town. Let us know if there's anything else we can assist you with in the future.

- Chuck Jones Automotive
5

I've known this wonderful group of people and have always had them do my work. My car now after 30 yrs is like me ,an old man and you have to be careful how you treat it or something will break..Appreciate your hard work always. Thankyou...have a great 4th of July....nice great service and ex price and thoughtfulness in my needs to keep my car on the road. 5star service. Appreciate their excellence and care...thankyou. I appreciate your care in replacing my window regulator that was faulty..Always great service. Nice service and personal care are much appreciated. Thankyou and all of you have a blessed Christmas. FYI. I am no longer a licensed driver..relinquished my license on my birthday and got an ID. Had 56 years driving around and logged about 250.000 miles plus..thanks Chuck for being a good business friend. Thankyou for tire check...saw the screw and knew you could do your thing...always have something when you put on new tires...right. your the best. See you shortly for oil change and tire rotation...thankyou always. KEVIN

Thank you so much for your wonderful feedback Kevin! We truly appreciate your loyalty and trust in our auto services. We understand the importance of caring for older vehicles, and we're glad we could help keep your car running smoothly. Wishing you a wonderful 4th of July as well!

- Chuck Jones Automotive
5

Great service. Honest and helpful. Will definitely be returning!

Thank you for the fantastic 5-star review Ginger! We're excited to hear that you had a great experience with us. We look forward to welcoming you back and providing excellent auto service again in the future!

- Chuck Jones Automotive
5

My daughter and I were traveling North on I-5 back to Tacoma. All of a sudden several warning lights went on in the car and we pulled off the freeway and came to Chuck Jones automotive to see what was going on. The man at the desk was incredibly kind and helpful and we figured out it was my battery which was old causing this issue and they got us in on a busy Friday right away to put the new battery in and assist us on our journey. Very incredible customer service for these times.

Hi Sheryl, thank you for sharing your positive experience! We're glad we could assist you promptly with your Tacoma and get you back on the road. Safe travels, and we appreciate your kind words about our customer service!

- Chuck Jones Automotive
5

It's the only shop I've been to in Washington that respects me enough to just be honest about parts and labor costs. Not going anywhere else

Thank you for recognizing our commitment to honesty and transparency in our auto services. We truly value your trust and loyalty as a customer. Please don't hesitate to reach out if you need anything in the future.

- Chuck Jones Automotive
5

Always wonderful to work with the folks here. Friendly, quality service and I definitely recommend them to my family and friends when I get the chance.

It is always so awesome to see you when you come to our shop, Jewly! We appreciate your kind words and are delighted to hear that you had a wonderful experience with our team. Looking forward to seeing you the next time you come in.

- Chuck Jones Automotive
5

We had a great experience at Chucks Automotive. We always get great service.

It was so great to see you back at the shop, Sharon! Our team is happy to hear that you had another great auto repair visit and we appreciate your continued trust in our team. We look forward to seeing you the next time!

- Chuck Jones Automotive
1

This shop has no clue what they’re talking about when it comes to aftermarket parts. I gave my cousin my old car that I had done some modifications to, which include an aftermarket cold air intake. The car gave her a code saying that it was running rich due to the MAF sensor that I had to strap down to the intake using electrical tape. This is because the intake was made for an earlier year of the car which had a different MAF sensor but same engine. The tape had come loose and after taking it into this shop they told her that was the issue, which it was, but then tried to charge her $800 to replace the entire thing back to the stock intake which makes less power and decreases cold air flow into the engine. I decided that I would come down and fix it myself. When I got there I saw that they had glued and taped the MAF sensor to the intake the wrong way without it plugged in, which was completely unnecessary. I had to get it unstuck and put it back in the correct way and the car started right up with no issues. The MAF sensor just needed to be strapped back down after being on there for about a year and half. Another easy fix is to get the correct sensor that fits the intake which is only $100.

Thank you for sharing your experience. At Chuck Jones Automotive, we always strive to provide honest and reliable service backed by industry standards and a warranty. When vehicles come in with aftermarket modifications that may impact performance or reliability, our goal is to ensure a lasting and correct repair. In this case, our recommendation was to return the air intake system to stock specifications, as aftermarket setups—especially ones that require unconventional mounting—can sometimes lead to recurring issues. While we understand that modifications can enhance performance, our approach prioritizes consistency, manufacturer guidelines, and long-term dependability for our customers. We’re glad that you were able to find a solution that worked for you, and we appreciate the opportunity to inspect the vehicle. If you ever need assistance in the future, we’re happy to help!

- Chuck Jones Automotive
5

Always fast and friendly service. Drop it off in the am and pick up after work.

It is always so great to see you when you bring your vehicle into the shop. Our team will enjoy hearing that you appreciate their fast and friendly auto service. We look forward to seeing you the next time, thank you!

- Chuck Jones Automotive
5