I drove my rig there off the freeway, and after they worked on it never ran again after giving them 500 dollars to kill it. I was driving 100 miles round-trip every day because my ongoing divorce and my vehicle got stuck in their parking lot for sometime as i had NO VEHICLE and I rely on everyone else for everything. I kept in contact with the owner as I tried to get a way to get some help since my AAA was turned off by my wife the day the car died. I had zero money and kept in contact with the business owner. Without zero wording, he had my car that they destroyed impounded which now I owe $1900 for. Then when my angry wife calls them they lie about them contacting me. EDIT: these people did not contact me 29 times lmfao and I will willingly provide all phones records, to prove that they not only cannot fix vehicles but they are bold face liars. They literally lie through their teeth. ABSOLUTELY Terrible business, cost me thousands and couldn't fix my vehicle and then had it impounded without telling me. 29 calls? nah. One text warning would've saved me thousands of dollars but go ahead and keep lying. Joke business. I repeat do not come here if you want consequences to bad service or any sense of reality or professionalism
We appreciate your feedback and take all customer concerns seriously. However, we would like to clarify the events surrounding your experience. We completed the agreed-upon repairs, which included replacing a radiator hose and adding antifreeze. You declined any additional recommended work. After the repairs were finished, you took possession of your keys but left the vehicle on our property for over four months. During this time, we made multiple attempts—29+ documented phone calls—to reach you regarding the removal of your vehicle. As stated in our shop policy, which is clearly posted in our service area, vehicles left for more than 15 days are subject to impound or a mechanic’s lien. Unfortunately, after no response, the vehicle was ultimately impounded. We understand that unexpected challenges can arise, and we sympathize with personal hardships. However, we also must follow our policies to ensure the fair and efficient operation of our business. We take pride in our honesty and integrity, as reflected in our 4.7-star rating across 430 reviews. Our goal remains to provide quality service and clear communication to all our valued customers.
- Chuck Jones Automotive