I had a very disappointing experience with Chuck Jones. I didn't want to make a review, but they keep requesting it. I sent my truck there for a timing chain replacement, a/c controller replacement and a window regulator replacement. I was quoted $1300. After two weeks, I called to check on the status. It wasn't worked on yet, because they were short technicians. I asked them if they could communicate with me more at that point. The next week came by and I checked back, since I had heard nothing from them. They ended up getting me the truck back the next day. When I received the bill, it was over $5k. I asked to speak with the manager who gave me the quote and they said that he no longer works there. I paid the bill and left. A week later, the truck broke down. I took it back and they said that they would diagnose it and have it back in a week. After a week and a half, I went to check on it, since I heard nothing from them. They had not diagnosed it yet. I went back a week later, no change, still no communications. I went back the third week and the manager said that they were too busy to get to it. At that point, I asked the manager for the keys, called for a tow truck and took it to another shop in Vancouver. The manager was pretty indifferent about the situation. I paid for the initial repair and was put on the back burner when the truck went down after the repair. The auto repair shop in Vancouver had the truck ready the day after it was taken there. I ended up paying an additional $380 for the repair and almost $300 in towing. The repair shop in Vancouver replaced items that should have been replaced during the repair. The worst part of this experience was the lack of communications. I understand that things happen with labor shortages, but if they could have just gave me updates. I ended up not trusting them.