4

My boss axel broke and we found this shop. They did a great job replacing the part. I greatly appreciate the respect they showed to us even though we were in tie dye hippy . it was a little more expensive then the last time we had this done from a different shop. But the service and friendliness of everyone was greatly appreciated. Total recommend you to others

It was our pleasure assisting you and keeping you safe on the road! Enjoy your travels.

- Chuck Jones Automotive
5

I've taken in multiple vehicles for anything from an oil change to timing belt/water pump replacements. All have been done well and in a timely manner. I don't take my cars any where but to Chuck Jones Automotive.

5

Very friendly, Good quality work. I've been using them for years. I'll still use them & refer my friends to them

1

The first time I took my vehicle in, I received great service. So I was very surprised from my last experience being completely horrible. My oil was overfilled on an oil change and it was running horribly. We didn't think of the idea of it being oil on the spark plugs until the tow truck was already to my house so I decided to take it in any ways. I asked Chuck's to check the spark plugs and went to work. They called back saying it was the spark plugs covered in oil and that it would cost $280 to fix. I thought that was a ridiculous price since it was such an easy fix, so I decided to take it home and do it myself. When I arrived to pick up my car, which I was told was ready to go over the phone, the guy had me pay for "diagnosis" and told me I couldn't take my car because the engine cover, spark plugs and engine coil were out and he couldn't put it back together. I went back the next day and my car was completely dead (don't know how they drained my battery) so I had to have them jump it. Took it home to fix it which took me a total of 15 min. cleaning off the spark plugs and draining the excess oil. As we were changing the spark plugs we found tons of debris, including yellow pieces of shredded paper down in the engine where the spark plugs go. It must have gotten in their while they left everything off and open the previous day and over night. Needless to say, I am very surprised I received such horrible service when I have heard so many great reviews. But I will be looking elsewhere for a mechanic.

Kyrsten, It is always great to hear feedback from customers thus as an owner I can address and rectify situations needing resolved. I read through my technician notes, read the invoice you signed stating the facts related to why your vehicle was here and spoke to my staff regarding your vehicle. You had your vehicle towed in due to the fact that you had overfilled the oil in your engine yourself. You additionally stated that the oil filter broke and the oil cap had come off. You stated that you had drained some of the overfilled oil out and that the vehicle was now running poorly. The vehicle was losing power and bogging down when pushing on the gas pedal trying to accelerate; and that it now had rough idle. Our Technician was unable to drive your vehicle due to the fact it had no gas in it when you had it towed in. The Technician found that your vehicle was still overfilled with oil and that the spark plugs were fouled with oil. We recommended that you get the oil to the correct specification, replace all spark plugs, add fuel and test drive. While we did remove one spark plug and coil set, and your engine cover to determine your vehicle was still overfilled with oil, we did not get debris in the engine. We did not remove any other component on your vehicle. The first time you came to our business we could not duplicate your concern and did not charge you for diagnosing your vehicle. However, in the situation listed above it was very justifiable charging you $50.48 to diagnosis your vehicle and estimate repairs. The estimated repair for spark plugs and an oil change was $201.30. We stand by our work with pride and integrity. We back our work with a 3 year/36,000 mile local warranty and a nationwide warranty of 2 years/24,000 mile. We appreciate our customer’s feedback and will strive to make any changes that will make our business a better business for our customers. Sincerely, Vicki Jones Owner

- Chuck Jones Automotive
5

Best service, the people know their stuff and are super friendly!

5

Great service. They did what they said they would for the price they quoted and in a very timely manor.

5

Having taken in both of my vehicles to Chuck Jones Automotive I can tell you that I have appreciated the honesty and speed in which were able to get my car in. I've gotten tires, oil changes, alignments, and replaced a radiator here and felt confident with the work that has been done each time. Prices are reasonable and the mechanics are very knowledgeable.

5

They went above and beyond to help me. I have been treated well and they always have done a good job on my car. I appreciate all of you and I know my car is done right when I pick it up. They have been very honest to me.

5

I pulled in at 5 minutes to closing on a Friday night with a "check engine" light, and fully expected them to be put out by it; not so! They were very helpful, and got me through the rest of my drive. Service like that will earn my dollar!

5

I got stuck in the middle of a DIY job at home and needed help. I rolled into Chuck Jones Automotive the next morning and while the doors were up, I found out they were closed. Chuck was there and was still interested in how he could help. I told him my situation and even though it was his day off, he had me back on track again by that afternoon and at a very reasonable price. I'm new to town and am very pleased to have made this connection with Chuck. I'll be back for sure. Thank you!