5

About a month ago, while I was driving home from work, my right front tire/wheel set-up began making a horrible sound and my truck began vibrating from the source of the sound. I had to get home and as I live fifty miles from where I work I didn't know exactly what to do. I drove it to your shop and Ryan said they'd take a look at it and get back to me. Chuck Jones Automotive had done some brake and bearing work earlier this year, in the past fall. I got a call from Ryan stating what the problem was...needless to say it was not a minor repair. Ryan said they'd take care of it and he meant what he said. Chuck Jones Automotive took care of fixing the problem. Believe it or not, in a day of bad businesses, Chuck Jones honored heir warranty and paid for the whole job to be done. Here it is, a month later, and the vehicle is running great! Thank you Chuck Jones Automotive...you have earned and will continue to earn my family's trust and business.

1

I took my car in due to the check engine light. They told me that the car had a massive vacuum leak and the valve cover needed to be replaced. They also suggested that I replace the spark plugs as well. I agreed and asked when the car would be completed. They told me that it would be finished the following day. Late the following day I had to call to see if they were finished. They told me that the repair was done but the car was running very rough and they needed to figure our what the issue was, they thought I had a bad cam shaft position sensor. Late on a Friday I called again to see what the problem was and they said they were still working on it and I couldn't have the car until the following week. When Monday came around I had to call again to see what the problem was. They told me that they had failed to reconnect a hose when they repaired the car and that was making the car run rough and they were now finished with it. I picked up the car and drove it for a few days until one of the ignition coils failed. I replaced this part myself and had a close look at the engine. Each of the spark plug wells had oil spilled in them when the valve cover was replaced. I know this because I had pulled one of the spark plugs a few weeks before bringing the car to Chuck's and the spark plug wells did not have any oil in them. I took the car back and asked Chuck to clean up all the oil that was spilled in the wells by the mechanic and look into a large oil spill on the side of the motor. I am guessing that a good portion of the oil all over the place was due to sloppy work. They kept the car for 3 days cleaning the oil up and never did call me to tell me it was finished. I finally just showed up and took my car back. I paid a professional price for professional work and I didn't get what I paid for. Poor communication and less than professional work.

5

Having taken in both of my vehicles to Chuck Jones Automotive I can tell you that I have appreciated the honesty and speed in which were able to get my car in. I've gotten tires, oil changes, alignments, and replaced a radiator here and felt confident with the work that has been done each time. Prices are reasonable and the mechanics are very knowledgeable.

5

These guys are AMAZING! I have 2015 Genesis Coupe 3.8. I thought my clutch went out but it was actually the slave cylinder. The Chuck Jones crew knew it was under warranty and sent me Hyundai. Saved me A LOT of $$$$. They could have said nothing and took my money but they were honest. Will be doing business again but on my non warranty car. Thank you a MILLION guys. Best of all you didnt treat me different because I was a girl.

5

They honor their warranty and stand by their work. No trying to say something more is wrong. Just fixed the problem and sent us home with a receipt for $0. Couldn't be happier.

5

These guys actually really hooked me up! I was simply passing through woodland and my back rim got all messed up and they actually had a friend who gave me 4 tires and rims for the price of two rims.. Yeah Chuck is a great man and does his business well! Highly recommend him if your car needs work.

1

Your employment did not work out with us a few years back due to the fact that you did not follow safety protocols. We value the safety of our customers, our staff and our business. Keeping our customers and their vehicles safe on the road through maintenance and repairs will not be compromised. Our customer's trust us to do the job correctly and keep them safe. We will continue to stand behind this promise to those we serve through our business!

- Chuck Jones Automotive
5

5

5

Friendly honest service!