Hey there, Just wanted to reach out to mention your service. My wife (Lisa) has used you many times in the past and I recently sent my daughter (MacKenzie “Mac”) to you for a leaky oil situation. With something like that, you never know what you are going to get back from an automotive repair establishment as they can tell you just about anything. When taking your car in, you often times have to just clench your jaw and hope you don’t get bad news. But most of all, you need to have trust in those that you choose to service your vehicles. Too often, we let outstanding service and support go unmentioned and I didn’t want to lose that opportunity this time. Mac is only 18 and very car unsavvy and was nervous about taking in the bug. I assured her that you all are very nice and will take care of her hoping that would be the case. In the end, she felt really good about the experience and your group was accountable to the problem being from an issue with her last oil change as opposed to something more expensive. You fixed the issue, didn’t charge her for the time and showed her that taking your vehicle in doesn’t have to be like scheduling a root canal. Can’t thank you enough for coming through like I figured you would. This email for me is all about trust as I relayed to my daughter another situation where every time I took my vehicle in to a certain service shop, they always found ‘something’ and wanted to charge my hundreds for the repair. After moving to a different shop, I’ve never had a problem. In the end, you just want to trust those that you count on to give you fair, honest and accurate information. You did that yet again, helped develop confidence with my daughter and have earned our continued business. Lisa swears by your service as well and I’m going to be bringing my older Acura TL in for brakes instead of my usual Les Schwab (as long as you do those). Thank you for the ethics and service that, at least to us, defines Chuck Jones Automotive.