This is an EXTREMELY professional shop with HIGH moral character!!! Context: I am from Colorado and I was injured in Idaho while traveling for work and had to have surgery. The day after surgery I was brought back to Woodland so I could get my personal truck (1997 7.3 powerstroke) and drive back home to Colorado to recover. When I got in my truck I discovered that the power steering pump was failing. I scheduled an appointment at a DIFFERENT shop originally, (NW Powerstroke...BEWARE), where my truck sat for over a week without anyone ever even looking at it. On the morning of Monday the 2nd I called Chuck Jones Automotive and explained to them that I desperately needed to get back on the road, because I had a follow-up appointment with the doctors in Idaho 9hrs away on Wednesday the 4th and needed to leave Tuesday morning. They told me to bring my truck to them as soon as possible and that they would help me out. That SAME afternoon on Monday they called me back and told me that my truck was ready to make the drive!!! (They also had lots of other customers that day). I am extremely appreciative of the people at Chuck Jones Automotive. They are respectable people, have very good communication, and have some of the best customer service I have ever had the pleasure of receiving!
Thank you so much for sharing your positive experience with us! We're glad we could get you back on the road quickly and safely. We truly appreciate your kind words about our team's professionalism, moral character, and customer service. Safe travels back to Colorado, and please don't hesitate to reach out if you need any future assistance.
- Chuck Jones Automotive